How To Use Viator Extranet For Tour Operators?

Are you a tour operator looking to optimize your business and reach a wider audience? Look no further than Viator Extranet! In this article, we will guide you through the process of using Viator Extranet and its various features, helping you enhance your tour offerings, manage bookings effortlessly, and maximize your business opportunities. From listing your tours to receiving and managing bookings, we’ve got you covered. Let’s dive in and discover how Viator Extranet can revolutionize your tour operator experience!

Table of Contents

Understanding Viator Extranet

Welcome to Viator Extranet! This comprehensive article will guide you through the different aspects of using Viator Extranet as a tour operator. Whether you are setting up your account, adding tours and activities, managing your listings, optimizing for maximum exposure, or utilizing the various tools and reports, we’ve got you covered. So let’s dive in and explore the world of Viator Extranet together!

Setting Up Your Tour Operator Account

Creating a Viator Extranet Account

To get started on Viator Extranet, you need to create an account. The process is quick and easy – simply navigate to the Viator Extranet website and click on the “Sign Up” button. You’ll be guided through a series of steps to provide your contact information, company details, and create a secure password for your account.

Providing Necessary Information

Once you have created your account, it’s time to provide necessary information about your tour operator business. Viator Extranet will ask you to fill out details such as your company name, address, contact information, and any certifications or licenses you may have.

Verifying Your Account

After providing the necessary information, you may need to verify your account. Viator Extranet will guide you through the verification process, which may involve submitting relevant documents or certifications. This step helps ensure that your business is legitimate and trustworthy for potential customers.

Customizing Your Profile

Once your account is verified, it’s time to personalize your tour operator profile on Viator Extranet. You can add a captivating profile picture, descriptive text about your company and offerings, links to your website and social media profiles, and any other relevant information that showcases the uniqueness of your tours and activities. Customizing your profile helps you stand out and create a great first impression to potential customers.

Adding Tours and Activities

Creating a New Tour Listing

To add your tours and activities to Viator Extranet, you’ll start by creating a new tour listing. This is where you provide details about the experience you are offering, such as the tour name, duration, location, languages spoken, and any age or physical requirements. The more informative and accurate your listing is, the better it will attract potential customers.

Entering Details and Descriptions

Next, you’ll enter detailed descriptions for your tour. This is your chance to showcase what makes your tour unique and compelling. Captivate your audience with engaging storytelling, provide insights into the sights, sounds, and experiences they can expect, and highlight any special features or hidden gems that set your tour apart from others.

Setting Pricing and Availability

Once the descriptions are complete, it’s time to set the pricing and availability for your tour. Viator Extranet allows you to easily manage pricing based on different factors, such as peak seasons or group sizes. Make sure to keep your pricing competitive while still ensuring profitability. Set availability dates and times accurately to avoid any conflicts and overbooking situations.

Uploading Images and Videos

Visual content plays a crucial role in attracting customers. Viator Extranet allows you to upload high-quality images and videos that showcase the beauty and excitement of your tours and activities. Create a visually captivating experience for potential customers, giving them a glimpse of what they can expect and enticing them to book with you.

Managing Your Tours and Activities

Updating Tour Information

Managing your tours and activities on Viator Extranet is a breeze. Whenever there are updates or changes to any aspect of your tour, such as itinerary, meeting point, or inclusions, you can easily log in to your account and update the tour information. Keeping the information accurate and up-to-date ensures that customers have a seamless experience and helps build trust in your business.

Changing Pricing and Availability

The tourism industry is dynamic, and prices and availability may need to be adjusted accordingly. Viator Extranet provides you with the flexibility to easily change pricing and availability for your tours. Keep an eye on the market trends, adjust your prices to remain competitive, and update the availability to match the demand.

Responding to Customer Reviews

Customer reviews are a powerful tool for your business. Viator Extranet allows customers to leave reviews for your tours, and it’s essential to respond to these reviews in a timely manner. Express your gratitude for positive reviews and address any concerns or issues raised in negative reviews. Responding to customer reviews shows that you value their feedback and are committed to providing exceptional customer service.

Monitoring Sales and Analytics

Viator Extranet provides you with valuable sales and analytics data to help you make informed business decisions. Analyze trends, monitor booking rates, and identify which tours or activities are performing well. Use this data to optimize your offerings, adjust pricing, or create new tours that align with the preferences of your target customers.

Optimizing Tour Listings for Maximum Exposure

Using High-Quality Images and Videos

Visual content is a powerful tool to capture the attention of potential customers. Invest in high-quality images and videos that showcase the beauty and excitement of your tours. Make sure the visuals are clear, captivating, and accurately represent the experiences you offer. High-quality visuals generate interest, enticing customers to explore your tours further.

Crafting Compelling Descriptions

Your tour descriptions should paint a vivid picture of the experiences customers can expect. Craft compelling narratives that transport readers into the world of your tours. Use descriptive language to engage the senses and create an emotional connection. Let your passion for your offerings shine through your words, enticing customers to book with you.

Highlighting Unique Selling Points

What sets your tours apart from the competition? Identify your unique selling points and highlight them in your tour listings. Whether it’s exclusive access to hidden locations, expert guides, or special inclusions, make sure to showcase these unique features. Differentiating yourself from others helps customers see the value in choosing your tours.

Optimizing for Search Engine

Viator Extranet operates within a highly competitive online marketplace. To maximize your exposure, it’s important to optimize your tour listings for search engines. Conduct keyword research to identify relevant search terms that customers may use to find tours like yours. Incorporate these keywords strategically in your descriptions, titles, and tags to improve your search engine visibility.

Understanding Viator Extranet Tools

Dashboard Overview

Once you are logged in to your Viator Extranet account, you’ll have access to a comprehensive dashboard that provides an overview of your tour operator business. The dashboard gives you a snapshot of your performance, reservations, upcoming activities, and any important notifications. It serves as a centralized hub for managing your business efficiently.

Reservation Management

Viator Extranet simplifies the process of managing reservations for your tours and activities. The reservation management tool allows you to view, confirm, modify, or cancel bookings effortlessly. Keep track of your reservations, communicate with customers, and ensure a smooth booking process for both you and the travelers.

Messaging and Communication

Communication is key in the tour operator business. Viator Extranet provides a messaging and communication platform that allows you to connect with your customers directly. Respond to inquiries promptly, provide additional information, coordinate meeting points and schedules, and deliver exceptional customer service throughout the entire customer journey.

Performance Reports

Viator Extranet offers performance reports that provide valuable insights into the success of your tour operator business. Analyze sales trends, identify best-selling tours, evaluate customer satisfaction, and make data-driven decisions to optimize your offerings. Utilize these reports to continuously improve and adapt to the ever-changing market dynamics.

Managing Bookings and Reservations

Monitoring Reservations

As a tour operator, it’s crucial to stay on top of your reservations. Viator Extranet provides a clear and organized view of all your bookings and reservations. Monitor reservation statuses, check for any conflicts or overlaps, and ensure that you are fully prepared to deliver exceptional experiences to your customers.

Accepting and Confirming Bookings

When a customer makes a booking through Viator Extranet, it’s essential to promptly accept and confirm the reservation. Timely confirmation provides reassurance to customers and helps build trust in your business. Viator Extranet simplifies this process, allowing you to accept and confirm bookings with just a few clicks.

Managing Cancellations and Refunds

Cancellations and refunds are inevitable in the travel industry. Viator Extranet streamlines the process of managing cancellations and refunds for both you and the customers. Follow the cancellation policies you have set, communicate transparently with customers, and process refunds efficiently to ensure customer satisfaction even in unfortunate circumstances.

Handling Customer Inquiries

Customer inquiries are opportunities to showcase your exceptional customer service. Viator Extranet’s messaging and communication platform allows you to handle inquiries promptly and professionally. Respond to customer questions, provide helpful information, and address any concerns or special requests. Timely and effective communication helps build trust and establish positive customer relationships.

Communicating with Customers

Replying to Customer Messages

Promptly replying to customer messages is a crucial part of exceptional customer service. Viator Extranet’s messaging platform enables you to respond to inquiries and messages from customers in a timely and efficient manner. Be courteous, provide accurate information, and go the extra mile to exceed customer expectations.

Providing Additional Information

Customers may have specific questions or require additional information before booking a tour. Viator Extranet provides an opportunity for you to shine by providing all the necessary details in a clear and concise manner. Anticipate the customers’ needs and showcase your expertise by addressing their questions and providing comprehensive information.

Coordinating Meeting Points and Schedules

Clear and precise coordination of meeting points and schedules is essential for a smooth customer experience. Utilize Viator Extranet’s messaging platform to communicate effectively with your customers. Provide detailed instructions on meeting points, timing, and any other relevant information to ensure that customers have a seamless and enjoyable experience.

Delivering Exceptional Customer Service

Exceptional customer service is the cornerstone of a successful tour operator business. Viator Extranet gives you the tools to deliver outstanding service throughout the customer journey. Be responsive, proactive, and attentive to customer needs. Go above and beyond to provide memorable experiences and create loyal customers who will recommend your tours to others.

Utilizing Performance Reports and Analytics

Analyzing Sales and Booking Trends

Viator Extranet’s performance reports provide valuable insights into your sales and booking trends. Dive into the data to understand which tours or activities are performing well and which might need some adjustments. Identify booking patterns, peak seasons, and emerging trends to optimize your tour offerings and pricing strategies.

Identifying Best-Selling Tours

Knowing your best-selling tours is essential for maximizing your success as a tour operator. Utilize Viator Extranet’s performance reports to identify your top-performing tours. Understand why these tours are popular, replicate their success in other offerings, and consider investing more resources to enhance the customer experience in these best-selling tours.

Evaluating Customer Satisfaction

Customer satisfaction is crucial for the long-term success of your business. Viator Extranet provides tools to evaluate customer satisfaction through reviews and ratings. Analyze these feedbacks to gather insights into what customers loved and where improvements can be made. Actively address any areas of improvement and continuously strive to exceed customer expectations.

Making data-driven decisions

Utilize the data provided by Viator Extranet to make informed decisions. Whether it’s adjusting pricing, adding new tours, or enhancing existing ones, let the data guide your choices. Analyze customer preferences, market trends, and performance reports to ensure that your decisions are grounded in data and have a greater chance of success.

Maximizing Your Success as a Viator Tour Operator

Following Best Practices for Listing Creation

Creating compelling and accurate tour listings is essential for attracting customers. Keep in mind the best practices of listing creation, such as using high-quality visuals, crafting engaging descriptions, and highlighting unique selling points. Regularly review and optimize your listings to stay relevant and maximize your success on Viator Extranet.

Offering Competitive Pricing and Unique Experiences

In a highly competitive industry, pricing and unique experiences play a significant role in attracting customers. Regularly benchmark your pricing against competitors to ensure competitiveness without compromising profitability. Focus on offering experiences that are distinct and memorable to give customers a reason to choose your tours over others.

Providing Exceptional Customer Service

Exceptional customer service sets you apart from the competition. Strive to go above and beyond in every interaction with customers. Be responsive, attentive, and address any concerns promptly. Treat every customer as a valued guest, providing personalized experiences that leave a lasting impression.

Monitoring and Adapting to Market Changes

The travel industry is ever-evolving, and market dynamics can quickly change. Stay proactive by monitoring market trends, shifts in customer preferences, and changes in destinations or attractions. Adapt your offerings accordingly, keeping your tours fresh, relevant, and aligned with what customers are seeking. Stay informed and be prepared to make necessary adjustments to stay ahead of the game.

In conclusion, Viator Extranet provides tour operators with a comprehensive platform to showcase and manage their tours and activities. By understanding the various features, tools, and best practices offered by Viator Extranet, you can maximize your success and create exceptional experiences for your customers. Embrace the opportunities provided by Viator Extranet, and let it become your partner in growing your tour operator business.